Frequently Asked Questions
Last Updated: 30 August 2026
Find answers to common questions about Cool's Kitchen, our Cooking & Dining products, orders, payments, delivery and returns.
1. What products do you sell?
Cool's Kitchen specialises in Cooking & Dining products and kitchen essentials.
Our range may include practical kitchen utensils, cooking accessories, dining accessories and other useful products designed for everyday kitchen and dining use.
2. Are your products new?
Yes. Products sold through our website are offered as new products unless a product description specifically states otherwise.
Product specifications, dimensions, materials and other information are provided on the relevant product page where available.
3. What payment methods do you accept?
We exclusively accept VISA and Mastercard for secure transactions.
4. When will my order be processed?
Orders are normally processed during our business hours, Monday to Friday.
Orders received outside our business hours, on weekends or on UK public holidays will normally be processed on the next available business day.
5. How can I check my order?
After placing an order, please keep your order confirmation for your records.
If you have a question about your order, contact us at:
info@coolskitchenstore.co.uk
Please include your order number where possible.
6. Do you deliver within the UK?
Yes, we offer 100% Free Shipping across the entire United Kingdom with no hidden charges.
7. What should I do if my kitchen product arrives damaged?
If an item arrives damaged, incorrect or appears to have a manufacturing fault, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Product name
- Description of the problem
- Photographs of the product and packaging where applicable
We will review the issue and advise you on the appropriate next steps in accordance with applicable UK consumer law.
8. Can I return a product if I change my mind?
Yes, you have a statutory right to return products within 14 days of receiving your goods, provided they are unused and in original packaging.
9. Are there any special considerations for kitchen utensils?
Some kitchen and dining products may have specific care, hygiene or packaging requirements.
Customers should follow the product's care instructions and avoid unnecessary use or alteration of an item they may wish to return.
Where a product has a sealed or protective package, customers should check the applicable return conditions before opening it.
10. Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
If the order has already been dispatched, the cancellation may need to be handled through the applicable returns process.
11. How can I contact Cool's Kitchen?
Email: info@coolskitchenstore.co.uk
Telephone: +44 20 3621 6276
Address: 21 Portland Rd, London SE25 4UF, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–5:00 PM UK time.
Website Hosting Information
SHOPLINE HOLDINGS LIMITED
21/F, NAM WO HONG BUILDING
148 WING LOK STREET
SHEUNG WAN
HONG KONG
Telephone: +852-81207281
Email: support@shopline.com
SHOPLINE HOLDINGS LIMITED provides website hosting and technical services for this website and is not the seller of the products displayed on this website.
Frequently Asked Questions
Last Updated: 30 August 2026
Find answers to common questions about Cool's Kitchen, our Cooking & Dining products, orders, payments, delivery and returns.
1. What products do you sell?
Cool's Kitchen specialises in Cooking & Dining products and kitchen essentials.
Our range may include practical kitchen utensils, cooking accessories, dining accessories and other useful products designed for everyday kitchen and dining use.
2. Are your products new?
Yes. Products sold through our website are offered as new products unless a product description specifically states otherwise.
Product specifications, dimensions, materials and other information are provided on the relevant product page where available.
3. What payment methods do you accept?
We exclusively accept VISA and Mastercard for secure transactions.
4. When will my order be processed?
Orders are normally processed during our business hours, Monday to Friday.
Orders received outside our business hours, on weekends or on UK public holidays will normally be processed on the next available business day.
5. How can I check my order?
After placing an order, please keep your order confirmation for your records.
If you have a question about your order, contact us at:
info@coolskitchenstore.co.uk
Please include your order number where possible.
6. Do you deliver within the UK?
Yes, we offer 100% Free Shipping across the entire United Kingdom with no hidden charges.
7. What should I do if my kitchen product arrives damaged?
If an item arrives damaged, incorrect or appears to have a manufacturing fault, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Product name
- Description of the problem
- Photographs of the product and packaging where applicable
We will review the issue and advise you on the appropriate next steps in accordance with applicable UK consumer law.
8. Can I return a product if I change my mind?
Yes, you have a statutory right to return products within 14 days of receiving your goods, provided they are unused and in original packaging.
9. Are there any special considerations for kitchen utensils?
Some kitchen and dining products may have specific care, hygiene or packaging requirements.
Customers should follow the product's care instructions and avoid unnecessary use or alteration of an item they may wish to return.
Where a product has a sealed or protective package, customers should check the applicable return conditions before opening it.
10. Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
If the order has already been dispatched, the cancellation may need to be handled through the applicable returns process.
11. How can I contact Cool's Kitchen?
Email: info@coolskitchenstore.co.uk
Telephone: +44 20 3621 6276
Address: 21 Portland Rd, London SE25 4UF, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–5:00 PM UK time.
Website Hosting Information
SHOPLINE HOLDINGS LIMITED
21/F, NAM WO HONG BUILDING
148 WING LOK STREET
SHEUNG WAN
HONG KONG
Telephone: +852-81207281
Email: support@shopline.com
SHOPLINE HOLDINGS LIMITED provides website hosting and technical services for this website and is not the seller of the products displayed on this website.
