Shipping Policy

Last Updated: 30 August 2026

At Cool's Kitchen, we aim to provide clear and straightforward delivery information for customers purchasing our Cooking & Dining products and kitchen essentials.

1. Delivery Areas

We deliver eligible products to UK delivery addresses.

Delivery availability may depend on the product, delivery address and applicable courier service.

Customers should ensure that the delivery address, postcode, email address and telephone number entered at checkout are accurate.

2. Delivery Charges
We are delighted to offer Free Delivery across the entire United Kingdom for all purchases of our Cooking & Dining products.
  • Standard UK Shipping Fee: £0.00 (FREE) on all orders.
  • There are no hidden fees, no minimum order thresholds, and no delivery charges added at checkout.
3. Order Processing Time (Handling Time)
  • Order Processing Time: 1–2 business days (Monday to Friday).
  • Order Cut-off Time: 2:00 PM (GMT), Monday to Friday. Orders placed after 2:00 PM on Friday, or during weekends and UK public holidays, will be processed starting the next business day.
4. Estimated Transit Time
  • Transit Time: Once processed and dispatched by our courier services, parcels typically take 2–5 business days to arrive at your UK delivery address.
  • Total Estimated Delivery Time: Combining processing and transit, you can expect to receive your kitchen essentials within 3–7 business days from the date of purchase.
  • Please note that estimated delivery periods are indicators and may occasionally vary due to unforeseen carrier delays or peak holiday seasons.

5. Delivery Confirmation

Where tracking is available, customers may receive delivery tracking information after their order has been dispatched.

Please make sure that your email address and telephone number are correct when placing your order.

6. Delivery Problems

If your Cooking & Dining product arrives:

  • Damaged
  • Incorrect
  • Missing parts
  • Significantly different from the product description
  • Faulty

please contact us as soon as reasonably possible.

Please provide your order number and photographs where appropriate so that we can assess the issue.

7. Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery arrangements may be required.

8. Delivery Delays

Although we aim to process orders efficiently, delays can occasionally occur because of circumstances outside our reasonable control, including:

  • Courier disruption
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Supplier delays
  • Transport disruption

If we become aware of a significant delivery issue affecting your order, we will make reasonable efforts to provide relevant information.

9. Contact Us

Cool's Kitchen

21 Portland Rd
London SE25 4UF
United Kingdom

Email: info@coolskitchenstore.co.uk
Telephone: +44 20 3621 6276

Business Hours: Monday to Friday, 9:00 AM–5:00 PM UK time.

10. Website Hosting Information

SHOPLINE HOLDINGS LIMITED
21/F, NAM WO HONG BUILDING
148 WING LOK STREET
SHEUNG WAN
HONG KONG

Telephone: +852-81207281
Email: support@shopline.com

SHOPLINE HOLDINGS LIMITED provides website hosting and technical services for this website and is not the seller of the products displayed on this website.