Terms & Conditions

Last Updated: 30 August 2026

Welcome to Cool's Kitchen.

These Terms & Conditions apply to your use of coolskitchenstore.co.uk and to purchases made through our website.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

1. About Us

This website is operated under the trading name Cool's Kitchen by:

JERMAINE COOLS KITCHEN LIMITED

Company Registration Number: 16127260
Registered in: England and Wales

Registered Office:
21 Portland Road
London
England
SE25 4UF
United Kingdom

Telephone: +44 20 3621 6276
Email: info@coolskitchenstore.co.uk

Business Hours:
Monday to Friday, 9:00 AM–5:00 PM UK time

Cool's Kitchen is an online retailer specialising in Cooking & Dining products, kitchen utensils, cooking accessories and everyday kitchen essentials.

2. Our Products

We offer a range of Cooking & Dining products and kitchen essentials designed for everyday cooking, food preparation, dining and kitchen use.

Product categories may include:

Cooking utensils
Kitchen utensils
Food preparation accessories
Kitchen accessories
Dining accessories
Tableware and related products
Other Cooking & Dining essentials

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours and other product information are accurate.

However, slight differences in colour or appearance may occur due to lighting, photography, manufacturing variations or individual screen settings.

Customers should carefully review the product description, dimensions, materials and care instructions before placing an order.

3. Product Availability

All products are subject to availability.

We do not guarantee that every product displayed on our website will remain available at all times.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible.

If we are unable to fulfil an order because the product is unavailable, any payment already taken for the unavailable product will be refunded.

4. Product Safety and Intended Use

Our Cooking & Dining products should only be used for their intended purpose and in accordance with any product-specific instructions supplied with the item.

Customers should read and follow any:

Product instructions
Safety warnings
Care instructions
Cleaning instructions
Temperature limitations
Manufacturer recommendations

where applicable.

Kitchen utensils and cooking accessories should be kept away from children where the product is not intended for children's use.

Products should not be modified, misused or used in a manner inconsistent with their intended purpose.

5. Prices

All prices displayed on our website are in GBP (£) unless otherwise stated.

The applicable product price will be the price displayed at the time you place your order.

Where applicable, delivery charges or other additional charges will be clearly communicated before you complete your purchase.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted, except where required by law.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email.

An order confirmation confirms that we have received your order but does not necessarily mean that your order has been finally accepted.

We may refuse or cancel an order where there is a genuine reason, including:

The product is unavailable
There is an obvious pricing error
There is an obvious product information error
We are unable to fulfil the order
Payment has not been successfully authorised
We reasonably suspect fraudulent or unauthorised activity
We are unable to deliver the product to the specified address

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment Methods

We currently accept payment by:

VISA

Mastercard

These are the only payment methods currently available through our website.

Payment must be successfully authorised before an order can be processed.

If payment cannot be successfully authorised, the order may not be accepted or processed.

8. Delivery

We aim to process and dispatch orders within a reasonable timeframe.

Delivery availability, delivery charges and estimated delivery times may depend on factors including:

Product availability
Delivery address
Product size and quantity
Courier availability
Seasonal demand
Public holidays
Circumstances outside our reasonable control

Any delivery timeframe displayed on the website is an estimate unless expressly stated otherwise.

For full information about delivery arrangements, please refer to our Delivery & Shipping Policy.

9. Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

Full name
Delivery address
Postcode
Email address
Telephone number

before completing your purchase.

If incorrect or incomplete delivery information is provided, this may result in delivery delays or additional arrangements being required.

10. Receiving Your Order

When your order arrives, we recommend checking the package and products as soon as reasonably practical.

If you receive an item that appears to be:

Damaged
Incorrect
Missing components
Faulty
Significantly different from the product description

please contact us with your order details and, where appropriate, photographs of the product and packaging.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

11. Returns and Cancellation

For eligible online purchases, consumers generally have a legal right to cancel their order within 14 days of receiving the goods, subject to applicable exceptions under UK consumer law.

Additional conditions may apply depending on the nature of the product.

Because Cool's Kitchen sells kitchen and dining products, certain products may be subject to specific hygiene, safety or sealed-packaging considerations where permitted by law.

For full details, please see our Returns & Refunds Policy.

Nothing in our Returns & Refunds Policy limits or excludes your statutory consumer rights.

12. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, incorrectly supplied or does not conform to the applicable legal requirements, please contact us.

Please provide:

Order number
Product name
Description of the problem
Photographs of the product and packaging where appropriate

We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, the appropriate remedy may include a repair, replacement, refund or another remedy required by law.

13. Product Care and Cleaning

Customers should follow the care and maintenance instructions provided with each product.

Depending on the product, this may include specific requirements relating to:

Hand washing
Dishwasher use
Heat exposure
Oven or hob use
Food contact
Drying
Storage
Cleaning products

Customers should not use a product in a way that is inconsistent with its stated purpose or care instructions.

Please refer to our Product Care & Maintenance Instructions and Product Care & Help Guide where applicable.

14. Product Images and Descriptions

We make reasonable efforts to ensure that product photographs and descriptions accurately represent the products available for purchase.

Minor variations may occur because of:

Lighting conditions
Photography
Screen settings
Manufacturing variations
Natural material characteristics

Such variations do not necessarily indicate that a product is defective.

15. Website Use

You agree to use coolskitchenstore.co.uk lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to our website
Interfere with website security
Introduce viruses or malicious software
Attempt to disrupt website functionality
Use the website for fraudulent purposes
Use the website for unlawful activities
Copy website content for commercial purposes without permission

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, business or customers.

16. Intellectual Property

Unless otherwise stated, the content of this website, including:

Brand names
Logos
Text
Product descriptions
Photographs
Graphics
Website design
Page layouts
Other original materials

is owned by or licensed to Cool's Kitchen / JERMAINE COOLS KITCHEN LIMITED.

You may not reproduce, modify, distribute or commercially use our website content without appropriate permission.

17. Third-Party Services

Our website may use third-party service providers to support functions such as:

Payment processing
Website hosting
Delivery services
Website analytics
Technical services

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control, except where liability cannot legally be excluded.

18. Privacy

We process personal information in accordance with our Privacy Policy.

Information may be used where necessary to:

Process orders
Arrange delivery
Process payments
Manage returns and refunds
Provide customer support
Respond to enquiries
Maintain website security
Improve our website and services
Comply with legal obligations

For further information, please see our Privacy Policy.

19. Website Hosting Information

Our website is hosted and technically supported by:

SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING
148 WING LOK STREET
SHEUNG WAN
HONG KONG

Telephone: +852-81207281

Email: support@shopline.com

SHOPLINE HOLDINGS LIMITED provides website hosting and technical services for this website and is not the seller of the products displayed on this website.

20. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

This includes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any other liability that cannot legally be excluded or limited

Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms affects your statutory rights as a UK consumer.

21. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

Severe weather
Transport disruption
Road closures
Natural disasters
Government restrictions
Major service interruptions
Courier disruption
Other events beyond our reasonable control

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep customers informed where appropriate.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will be published on this page together with the relevant update date.

Changes will not affect rights or obligations relating to orders that have already been accepted, except where required by law.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you under UK law.

24. Contact Us

If you have any questions about these Terms & Conditions, your order or our services, please contact us:

Cool's Kitchen
21 Portland Road
London
England
SE25 4UF
United Kingdom

Telephone: +44 20 3621 6276

Email: info@coolskitchenstore.co.uk